Rate Information:
The rates listed will apply for the term of every program participant line that is activated while this rate is in effect. Subsequently published rates will not be applied retroactively to any monthly recurring charges for those previously ordered and continuously active lines in good standing.
In such an event, as of the effective date of any new rate, the new price will replace the rates for the service at any prior rate for all new orders.
Rate plan upgrades:
Rate plan changes to a product at a different rate during a billing cycle are prohibited and will be re-rated to the original plan including any overage. If a customer wants to change to a different rate, these changes should be made effective on the first day of the next bill cycle.
Liability:
FWA internet shall have no liability for any service interruptions, delays, errors, or defects that last less than 72 hours.
Infringement cases, we at FWA internet will have no duty to defend, indemnify, or hold harmless solution provider from and against any settlements, damages, costs and other amounts incurred by solution provider arising from the actual or alleged infringement or misappropriation of intellectual property based on equipment and/or supplemental services furnished under this rate card.
Eligibility:
All customers over the age of 18 years of age with a qualifying debit or credit card for monthly reoccurring billing purposes.
FWA primary internet:
DATA RESTRICTIONS: UNLIMITED DATA with the first 1024 gigabytes of usage at our highest speeds. This service is subject to being slowed down during times of congestion. Audio and video streaming, picture and video messaging, and other data usage will be affected and may not be fully functional during congestion. VIDEO STREAMING: Video speed is not capped, but recommended streaming quality is 2160p (4K), regardless of which network device is on (for example 5G). Ability to stream, video resolution, and other data usage (including speed) are not guaranteed, may vary, and be affected by a variety of other factors.
Download speeds may vary by location, FWA INTERNET does not guarantee the speed of any service provided.
5G network access & coverage:
5G service is not available in most areas; it is available only in extremely limited parts of specific cities. Other restrictions apply, Visit https://maps.FWAINTERNET.com/ for exact coverage information on the network.
All plans:
Customers with a qualified wireless service plan, DATA: For use in the United States (Domestic Coverage Area or DCA). Off-net (roaming) data may be at 2G speed or restricted.
Miscellaneous:
Plans not available for purchase in retail stores nor other select channels.
Business Agreement Discounts:
These plans may not be eligible for more discounts.
Excessive Usage:
All plans are designed for use with an internet gateway and not intended to support tablets, hot spots, or other data only devices. Line must be activated with the serial number of the device that will be in use. Removing a SIM from the device that was activated and placing it in an ineligible device is prohibited and may lead to the line being disconnected. Data speeds will slow when the threshold has been met, however if a plan change is made during a bill cycle the threshold may be reset resulting in more data usage than defined by the plan.
It is encouraged that rate plan changes are made at the beginning of the next bill cycle to avoid excessive usage above the tier threshold. Lines will be considered to have excessive usage if the data usage exceeds two consecutive months of abusive usage. FWA INTERNET may supply notification after any billing period in which the client exceeds this average. Upon receipt of notification, Client will have the following billing period to cure the excess usage. Failure to cure may lead to termination from the Program.
General wireless service terms:
Subject to AUP (Acceptable use policy) agreement. If FWA INTERNET decides the use of the services violates any of the applicable terms or policies found in the AUP, FWA INTERNET may in its sole discretion suspend, change, stop, or restrict the service.
Excessive Off-Net Usage:
Roaming is not allowed or restricted.
Coverage:
Coverage map shows high level approximation of areas included in and out of plan. For the most current coverage info, check maps.FWAINTERNET.com. Coverage may include areas served by unaffiliated carriers and not on FWA INTERNET’s owned and operated network (off-net).
Arrangements with common carriers may change from time to time, and coverage is subject to change without notice. Service is intended for use primarily within the DCA. For full-service terms and conditions, FWA Internet website Q&A.
